What a report is, and what it isn't
The limits of the data, in plain terms. They apply to every report we issue.
The records we can see
A report contains the service records available to us when it was issued: records from the service systems of the manufacturers we connect to, and records added by verified workshops. Work that was not recorded with either is not in it.
A point in time
Each report shows when its records were retrieved. Records added after that time are not in it unless the report is reissued, which is possible for 30 days after purchase.
Records supplied by owners
Records an owner supplies are shown in their own section, labelled as supplied by the owner, and are not counted in the number of records, in periods with no records or in the odometer readings. When the workshop named on one confirms it, it is counted, and still labelled as supplied by the owner.
Periods with no records
A period with no records means we hold no manufacturer or workshop record for it. It does not say whether the car was serviced in that time.
Odometer readings
We list the readings in the records we hold, in date order, and show any decrease between two of them. A reading that is not in a record we hold is not shown.
Recalls
Recall work appears when the manufacturer's records include it. A recall that has not been recorded as done does not appear.
No inspection
We do not inspect, test or value the car. A report says nothing about the car's condition.
Who makes the records
Manufacturer records come from the manufacturer's service system, and we do not change them. Workshop records are written by the workshop named on them.
Independent
MyServiceHistory is an independent service. A report is not a government, police, registry or manufacturer document.