Where every line comes from.
A report sets out the service records we can see for a car, and says on every line where the record came from.
Three sources
Fetched from the service systems of the brands we connect to when you buy. We do not change them.
Added by verified dealers and workshops for the cars they service. We check each business before it can add records.
Supplied by an owner after an identity check, with the invoice. When the workshop named on it confirms it, it joins the counted records, still labelled as supplied by the owner.
Why owner records sit apart
An owner record can add to a report, but until a workshop confirms it, it never changes what the counted records show. Record counts, periods with no records and odometer readings are worked out from manufacturer and workshop records, and owner records a workshop has confirmed. Until then an owner record appears in its own section, below the timeline, and a period with no records stays on the report when it falls inside it.
Retrieved when you buy
Every report shows the time its records were retrieved. A record added after that time is not in it. Manufacturer records are at most 7 days old when a report is issued.
Versions and the verify page
For 30 days after you buy, you can reissue the report once its records are 7 days old, with any that have arrived since. Each reissue is a new version with its own QR code. Scanning the code on a printed copy shows whether that copy is the current version or has been replaced, and links to the current one.
What a report is not
- It is not an inspection. We do not see, test or value the car.
- It is not a government, police, registry or manufacturer document.
- It does not include work that was never recorded with a manufacturer or a workshop that uses MyServiceHistory.
- The limits of the data are set out in full in the disclosures.